Responsibilities:

• Assist Back Office in following up with Know-Your-Client documentation.
• Execute the Account Opening procedures and be proficient with CRM configurations.
• Respond promptly to the other department’s inquiries and resolve them accordingly.
• Be able to perform various calculations in relation to multiple trading instruments.
• Setting up Partners Agreements and do the relevant follow-ups and numeric checks.
• Comply with the company internal policies and procedures as well as regulatory requirements to complete daily tasks.
• Adjust the setting on the company CRM system for every customer based on the relevant requirements.
• Mitigate the company risk from being involved in any Money-Laundering or other illegal activities.
• Assist in preparing reports and present to the management.
• Provide assistance and guidance for juniors and new joiners.
• Ensure customer information and documents are properly stored in the company systems.
• Work as the shift PIC whenever the manager is not around.
• Liaise with the Head of the Department for any issues/concerns.

Requirements:

• Minimum Bachelor’s Degree in Finance/Business/Marketing/IT or equivalent
• Proficient level of English (read, write and speak).
• Minimum 3-4 years of experience in Fintech or Financial Services related industry is a must.
• Experience with Metatrader 4/5 trading software.
• Experience with CRM systems will be considered an advantage.
• EU AML Certificates will be considered an advantage.
• Strong numerate and analytical skills.
• Good communication and good logical thinking, able to quickly understand the problems and respond to it.
• The ability to work efficiently, under pressure and within deadlines with a high level of accuracy.
• Excellent knowledge of Microsoft Excel.
• Able to work on shifts (morning and evening shift).

Come Join Us

• Free-flow snacks & drinks
• Bi-weekly tea breaks
• Birthday Gifts
• Lucky Draw Prize
• Company events and team building activities
• Employee Referral Program
• Long Service Award
• Best Employee Award
• 5 days sick leave per year
• Coffee Allowance
• Medical Insurance