Job Responsibilities：

• Respond to incoming customers’ calls, live chats, or emails. 
• Responsible for handling customers’ enquiries and complaints professionally.
• Conduct market research, data collection and data analysis.
• Perform system testing.
• Organize front-end requirements and follow up with respective departments.
• Check and update SOP. 
• Summarize and update the business information.

Job Requirements：

• Possess at least a Diploma in any field.
• At least 1 year of working experience in Customer Service or Finance related fields are preferred.
• Good command in BOTH English and Indonesian.
• Experience in trading / investment / finance / forex will be an added advantage.
• Willing to work flexibly and shift arrangement.